Privacy Policy

Updated on October 16, 2022

Your privacy is important to us. When you use our services, you entrust us with your personal data. We are committed to taking care of it. This policy is designed to help you understand how we collect and process your personal data and what your rights are.  

1. SCOPE OF APPLICATION 

This policy applies to users of livelocal.com (the " Site ") and our services, and specifically to: 

• Visitors: individuals who book services with the Providers, as well as other participants in the booked activities;
• Providers: leisure and tourism activity providers. 

2. WHO IS RESPONSIBLE FOR PROCESSING YOUR DATA? 

B.A.I. Bretagne Angleterre Irlande, a public limited company with a board of directors and a supervisory board with a capital of €22,831,056, whose registered office is located at Port de Bloscon, 29680 Roscoff, registered under number 927 250 217 in the Brest Trade and Companies Register, is the company responsible for processing your data.  

3. WHAT DATA DO WE COLLECT? 

We collect the following personal data:

• Account information: this is the basic information required to register on the Site in order to access the services, and thus allow the Providers to offer services and the Visitors to make reservations. We collect this information when you create your account on the Site. 

• Other data that you provide to us, in particular when you complete your profile, make a reservation, use the internal messaging system to communicate with other users, or when you contact us by any means.
  
  The data we ask you to provide that is essential to the creation of your account or to respond to your requests is identified by an asterisk or equivalent on the collection forms or specified as such verbally at the time of collection.
  
  If you do not fill in the required fields or do not provide the information marked as required, you will not be able to create your account or we will not be able to respond to your requests as appropriate.

• Transaction Data: We collect transaction data associated with the use of our services (payment transaction information, service data, amount charged, payment method, etc.).

• Usage Data: We collect data about users' interaction with the Site. This includes data such as access dates and times, pages visited, type of browser used, etc. We collect this data automatically through the use of cookies and other tracking technologies. To learn more about these technologies, please read our

Due to the nature of the services we offer, we may need to process personal data about underage participants. A minor cannot use the services without the consent of his/her legal representative. Therefore, we never process personal data of minors without the prior consent of the legal representative who books the service in which the minor participates. 

If we discover that we have collected information from a minor without such authorization, we will delete it. Please contact us at the contact information listed in Section 8 below if you believe that you have provided us with information about a minor without the permission of his or her legal representative.

4. WHY DO WE COLLECT YOUR DATA?

We only process your personal data where we have a legal basis to do so: 

• Processing necessary for the execution of the contract concluded with you We use your data to ensure the management of contracts and services subscribed to and to meet our contractual obligations, and in particular: 
  • Provision of intermediation services via the Site, processing transactions and billing
  • Sending transactional emails (e.g., reservation confirmations, notifications, etc.)
  • Manage your online account, and allow you to access the Site and our services
  • Management of contracts, orders and invoicing

• Processing for which you have given your consent : 
  • Sending marketing communications to our prospects, in order to make us known and develop our business
  • Management of requests and complaints
  • Management of notices and recommendations

• Processing necessary for our legitimate interest : 
  • Customer Relationship Management
  • Verification of the Providers, in order to ensure a quality service to the Visitors and to establish a climate of confidence
  • Sending marketing communications to our users to keep them informed of our new services and offers, our promotional activities, and more generally of our activities
  • Service improvement
  • Commercial statistics, after having made your data anonymous or in any case after having implemented processes intended to prevent your re-identification
  • Prevention and fight against unauthorized activities (in violation of our General Conditions)
  • Litigation and pre-litigation management

• Processing necessary to comply with our legal obligations: some of your data is also processed to meet our legal obligations (for example, our accounting and tax obligations, our obligations to manage requests to exercise rights under the rules of personal data protection, or our obligations to prevent and combat illegal activities on our Site) and to ensure the defence of our interests in the event of litigation or legal action. 

5. HOW LONG WILL YOUR DATA BE KEPT?

In general, we keep your personal data for no longer than is necessary for the purposes for which it was collected. 

In particular: 

• Data associated with your account When you create an online account, your personal data is retained for as long as you use our services through your account. Your data and account will be deleted or irreversibly anonymized if: 
  • you decide to close your account; 
  • we deactivate your account in accordance with our Terms and Conditions; or 
  • your account is inactive, i.e. you have not used any of our services for 3 consecutive years and you have stopped interacting with us during this^3rd year (in particular, you have not opened our emails, you have not logged into your account, etc.).

• Email marketing options: If you have created an account, this data will be retained until you unsubscribe through your account or by using the unsubscribe link provided in marketing emails. If no customer account is associated with your email address, your data will be deleted 3 years after your last interaction (click) with an email we sent you. 

• Payment card data :
  • In case of a one-time payment, your data will be kept until the execution of the service, increased by the withdrawal period if necessary.
  • If you have opted to save this information for future purchases, it will be kept until you delete it or until the payment card expires.

In any case, your payment card data may be kept in an intermediate archive, for the purpose of managing claims, for 13 months following the debit date or 15 months in the case of deferred debit cards. This data will only be used in the event of a dispute over a transaction. 

Please note that we do not collect your payment card number. Your credit card information is only collected by the payment service provider Stripe Connect.

• Notice management: notices are kept for the duration of the Provider's account. In case of deletion of the Provider's account, all the reviews are deleted. In case of deletion of the account of the Visitor who rated the Provider or left a review, only the identity of the Visitor is anonymized.

• Management of requests to exercise rights: we keep your data for the time necessary to respond to your request, plus 1 year. 

• Management of an opposition list: we keep your data for 3 years from the date of exercise of the right. 

Please note that your data may be kept for a longer period of time, for example in order to establish proof of a right or to comply with a legal obligation. In any case, your data is not kept beyond what is strictly necessary for the purposes for which it is processed. When your data is no longer required, we will ensure that it is irreversibly deleted or anonymized.

6. WHO DO WE SHARE YOUR DATA WITH?

We share your data only with :

• Our duly authorized personnel who need access to your data in the course of their duties;
• Our service providers and subcontractors involved in providing certain services to you;
• The organizations, the auxiliaries of justice and the ministerial officers, within the framework of their mission of debt collection;
• Our external advisors (lawyers, auditors, etc.), when necessary for our legitimate interests;
• Public or judicial authorities, when we are legally obliged to do so.

We may also share your personal data with third parties in connection with a potential or actual sale or restructuring of our company or certain of our assets, in which case your data may be one of the transferred assets.

We use subcontractors to process your personal data on our behalf. In this context, your personal data may be transferred outside the European Economic Area (EEA) to countries (such as the United States) that do not offer an equivalent level of protection to your data as you enjoy within the EEA. In the absence of an adequacy decision by the European Commission under Article 45 of the GDPR, the transfer of your personal data will be governed by appropriate transfer mechanisms under Article 46 et seq. of the GDPR (such as standard contractual clauses adopted by the European Commission). You may obtain a copy of these (excluding confidential provisions) by contacting us at the contact details set out in Article 8 "Contact".

In addition:

• If you are a Provider: you understand that by using our services, some of your personal data will be visible to other users of the Site and will therefore be made public on the Site;
• If you are a Visitor: you understand that we may share some of your personal information with the Service Providers with whom you book services, solely for the purpose of performing the relevant services. 

7. WHAT ARE YOUR RIGHTS AND HOW TO EXERCISE THEM?

You have a number of rights to your data. 

• You may revoke your consent to any processing of your data based on your consent at any time. 
• You can ask us to confirm whether we are processing your data and, if so, inform you of the characteristics of the processing, allow you to access it and obtain a copy. 
• You can ask us to correct or complete your data if it is incorrect or incomplete.
• In some cases, you can ask us to delete your data or to limit the processing. 
• You may ask us, in certain circumstances, to provide your data in a structured, commonly used and machine-readable format, or you may request that it be transmitted directly to another controller. 
• You have the right to set out instructions (general or specific) about what to do with your data after your death. 
• You may object to any processing of your data that is based on our "legitimate interest". If you exercise this right, we must cease processing unless we demonstrate compelling legitimate grounds that override your fundamental rights and freedoms, or for the establishment, exercise or defence of legal claims.  
• You may object at any time to the processing of your data for prospecting purposes. 

You can exercise your rights by contacting us at the address indicated in Article 8 "Contact". You also have the right to lodge a complaint with the competent supervisory authority regarding the processing of your data. In France, the supervisory authority for the protection of personal data is the CNIL(www.cnil.fr).

8. CONTACT

For more information about your rights, to exercise them or for any question or complaint about the protection of your personal data, you can write to us at contact@livelocal.fr

9. CHANGES TO THE PRIVACY POLICY

We may change this Privacy Policy from time to time, for example, to reflect changes in the law, technological advances and good business practices. We will notify you of any material changes.